Customer Service
- Payment Methods
- Shipping Guide
- Return Policy
- Instructions For Returning Faulty Goods
- Sales Tax Info.
- Taxes, Customs & Duties
- For Dropshippers
- Privacy Policy
- Terms of Use
Payment Methods
- PayPal
- Western Union
Paying with PayPal
Using PayPal
1. On your Shopping Cart page, click Check out with PayPal after reviewing your items.
Advantages of using PayPal:
- Payment is traceable. You can trace the status of your payment using your PayPal account.
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Payment does not require you to use your credit card online (you can transfer directly from your bank account). If you do use your credit card through PayPal, InTheOutlet.com won't see your credit card number, minimizing the risk of unauthorized use.
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To complete payment of your items by Western Union, go to your local Western Union branch, or go to their website, and follow the instructions.
- Beneficiary: Jinlan Ye
- First Name: Jinlan
- Last Name: Ye
- Country: CHINA
- Address: Guangzhou, Guangdong, PR China, 510000
Choose a Shipping Method
This shipping method is the fastest available. Delivery times are between 3 - 5 days to all major destinations. Shipping costs vary with item, but all orders that use expedited shipping will receive a 36% discount on shipping costs. Such as DHL.
Standard shipping takes a bit longer than expedited shipping but costs less. Delivery times are between 6 - 8 days to all major destinations. Shipping costs vary with item, but all orders that use standard shipping will receive a 50% discount on shipping costs. Such as EMS.
The above delivery estimates do not include order processing time. See estimate total delivery time for more details.
Some of our items also have extra savings on shipping. Look out for following stickers on our products:
- Processing Time
Minimum time: 1-2 business days.
We do not process your order on Sunday or holidays. Allow an additional 1 to 2 days for weekend orders.
- Packaging Time
- Shipping Time
Several conditions must be met before InTheOutlet will refund an item. We also offer partial refunds if conditions for a full refund is not met. You should also call our Customer Support Hot-line and one of our customer representatives will be glad to clarify for you.
Several conditions must be met before InTheOutlet will replace and item. You should also call our Customer Support Hot-line and one of our customer representatives will be glad to clarify for you.
InTheOutlet.com will repair your item/items if there is ever a problem with it. You should also call our Customer Support Hot-line and one of our customer representatives will be glad to clarify for you. A repairing fee might apply depending upon the reason and condition of damaged item.
When the package finally returns to our office, we will examine the item, identify the problem, and send the package on its way for repair. Note that the time it takes to repair will differ from item to item. For more information please call our customer representatives for clarification.
If there are irremediable defects with the devices, you can return them back to us for repair or replacement under our ten days warranty.
Please contact us first., and we will offer you a return code (e.g. RETURN10208) and our return address, along with additional important instructions.
Generally we advise you to return faulty goods by sending them through the Post Office rather than using couriers like DHL, UPS, and TNT. Normally it will take 2 weeks to return goods to us by Post Office.
If you did not buy your product directly from InTheOutlet.com, you will need to contact the vendor who sold it to you.
- Any import duties that levied at customs in your country.
Please note that if you are re-selling (or dropshipping) goods from InTheOutlet, please make sure you comply with tax (and other) regulations for selling goods in your home country and your product's destination country.
Please note that if you are re-selling goods from InTheOutlet, please make sure you comply with tax (and other) regulations for selling goods in your home country and your product's destination country.
Please let your end customers know about any taxes they may have to pay when receiving goods from the courier.
However - In most countries in the world you have to pay taxes on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.
The rules are different in every country.
In any one country the rules are often applied differently in different places, and sometimes rather randomly.
InTheOutlet is based in China. We are a Chinese company. Therefore anything you buy from us is going to be imported as far as your country's customs are concerned.
Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of any country.
As such we cannot, and will not, offer advice about taxes in your country.
As the buyer, it is your responsibility to find out that information before you order.
If you have to pay import taxes and/or additional duties and sales taxes (e.g. VAT in the UK) then you would have to pay that to the courier upon receipt of the package(s) from China. Unfortunately we can't calculate this for you and there is no way to pre-pay it. If you are drop-shipping or sending a gift item to someone else please make sure they are aware of the possibility of having to pay taxes when receiving the goods.
If you order goods from us and feel that you've been unexpectedly 'stung' with taxes at your end, please don't blame us.
Please find out as much as you can about your import taxes in your own country before completing your order.
If you find out information about the import tax situation in your country, and you believe there are ways for you to minimize the taxes you have to pay (or eliminate the taxes altogether), we are more than happy to follow your instructions regarding labeling, packing, declarations, invoices, etc. Just tell us what you need and we will let you know what we can do to help.
InTheOutlet.com will accept no responsibility for customs costs incurred.
Many countries do not charge import duties on private items, samples, and goods below a certain stated value.
However, you may find that you have to pay taxes when goods you’ve ordered from us arrive in your country.
Obviously you will want this to be as low as possible, but InTheOutlet CANNOT give you advice or information about tax rates and customs charges in your country.
You must ensure you find out about regulations in your own country before ordering from InTheOutlet.com. In most countries the actual origin of the goods (China) is not important: only the declared value of the goods and declared contents is relevant.
Let us know if you have any special packing or labeling instructions when placing your order.
Can you declare $ X for my order to avoid import taxes?
Question: "I am in [COUNTRY]. If the order is declared over USD [TAX THRESHOLD] then I will be painfully taxed. Can you help me by declaring the goods at [VERY LOW VALUE]?"
First, we will do our best to help you with import regulations.
If you have special instructions for the waybill and invoice declaration on your orders, you need to tell us these instructions every time you order, using the online checkout comments box. One such example is instructing us to declare the value below a certain value.
Can we always declare low? Like, under $30?
The answer is NO, NOT ALWAYS... because your order value may be much higher than this and declaring that low value would not be feasible.
Provided the value of your order / type/ quantity of the items is suitable for a declaration under $50, we will do our best to help you with this.
If you need advice about whether a particular declared value is deemed possible, before you pay, you can check out an order and submit a ticket with your order number. We will then look at the contents of your order and your country and assess what declared value is sensible.
Tel: 1-989-785-0909
InTheOutlet respects your privacy and takes your online safety seriously. In order to provide you with the best products, efficient customer service, and timely updates, we record a variety of information from your visit to our site. To better protect your privacy, we provide the notice below explaining our online information practices and the choices you can make about the way your information is collected and used.
Thank you for accessing the website ("Site") of InTheOutlet.com, Limited. ("InTheOutlet.com," that's us). We respect your privacy and want to protect your personal information. To learn more, please read our Privacy Notice.
This Privacy Notice explains how we collect, use, and (under certain conditions) disclose your personal information. This Privacy Notice also explains the steps we have taken to secure your personal information. Finally, this Privacy Notice explains your options regarding the collection, use, and disclosure of your personal information. By visiting our Site, you accept the practices described in this Notice.
This Privacy Notice applies only to this Site. This privacy policy does not necessarily apply to our offline collection of your personal information. Please see below for details. We are not responsible for the content or privacy practices on any non-LightInTheBox.com website to which this Site links or that links to this Site.
INFORMATION COLLECTION AND USE
1. Information Collection. We collect information from you in several different ways on this Site. One goal in collecting personal information from you is to provide an efficient, meaningful, and customized experience. For example, we can use your personal information to:
* Help make this Site easier for you to use by not having to enter information more than once.
* Help you quickly find information, products, and services.
* Help us create content on this Site that is most relevant to you.
* Alert you to new information, products, and services that we offer.
(a) Registration and Ordering. Before using certain parts of this Site or ordering products, you must complete an online registration form. During registration, you will be prompted to provide us with certain personal information, including but not limited to your name, shipping and billing address(es), phone number, email address, and credit card number. In addition, we may also ask you for your country of residence and/or your organization's country of operation, so that we can comply with applicable laws and regulations, and for your gender. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and our site, and for internal marketing purposes. If we encounter a problem when processing your order, we may use the personal information you provide us with to contact you.
(b) Email Addresses. Several locations of the Site permit you to enter your email address for purposes including but not limited to: to register for free promotional notices; to request us to notify you when we receive a new brand, or new product style; to sign up for our email newsletter. Your participation in a contest is completely voluntary, and you may choose whether to participate and disclose information to us. We use this information to notify contest winners and to award prizes. We may post the names and cities of contest winners on our Site.
(c) Cookies and Other Technology. Like many sites, this Site employs cookies and web beacons (also known as clear GIF technology or "action tags") to speed your navigation of the Site, recognize you and your access privileges, and track your Site usage.
(i) Cookies are small pieces of information that are stored as text files by your Internet browser on your computer's hard drive. Most Internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from websites or to remove cookies from your hard drive, but if you do, you will not be able to access or use portions of this Site. We have to use cookies to enable you to select products, place them in an online shopping cart, and to purchase those products. If you do this, we keep a record of your browsing activity and purchase. THIS SITE'S COOKIES DO NOT AND CANNOT INFILTRATE A USER'S HARD DRIVE TO GATHER A USER'S CONFIDENTIAL INFORMATION. Our cookies are not "spyware."
(ii) Web beacons assist in delivering cookies and help us determine whether a web page on this Site has been viewed and, if so, how many times. For example, any electronic image on this Site, such as an ad banner, can function as a web beacon.
(iii) We may use third-party advertising companies to help us tailor site content to users or to serve ads on our behalf. These companies may employ cookies and web beacons to measure advertising effectiveness (such as which web pages are visited or what products are purchased and in what amount). Any information that these third parties collect via cookies and web beacons is not linked to any personal information collected by us.
(d) Log Files. As is true of most websites, the Site server automatically recognizes the Internet URL from which you access this Site. We may also log your Internet protocol ("IP") address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet.)
(e) Age. We respect children's privacy. We do not knowingly or intentionally collect personal information from children under age 13. Elsewhere on this Site, you have represented and warranted that you are either 18 years of age or using the Site with the supervision of a parent or guardian. If you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to assist you.
(f) Product Reviews. You may choose to submit a product review. If you post a review, we will ask for your email address and geographic location. If you submit a review, your geographic location will be visible to other users (your email address will be kept private). Also, any personally identifiable information that you submit as part of the review can be read or used by other visitors to the Site. We are not responsible for any personally identifiable information that you choose to submit as part of your review. We believe you can post a helpful review without disclosing any personal information.
2. Information Use and Disclosure.
(a) Internal Use. We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve our Site's content and layout, to improve our outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to this Site.
(b) Communications with You: We will use your personal information to communicate with you about our site, and your orders and deliveries. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance.) Also, you may submit your email address for reasons such as to request us to notify you when we receive a new brand, new product style, or product; to sign up for our email newsletter and special offers. If you submit your email address, we will use it to deliver the information to you. We always permit you to unsubscribe or opt out of future emails (see opt out section below for more details). Because we have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders.
(c) External Use. We want to provide you with excellent service and to offer you a great selection — we primarily sell merchandise, not information. We do not sell, rent, trade, license, or otherwise disclose your specific personal information or financial information to anyone, except that:
(i) As do most catalog and Internet wholesalers, we sometimes use others to perform specific functions on our behalf. When we disclose information to these service providers, we disclose information to help them to perform their service. For example, in order to deliver products to you, we must share some information. We partner with third parties (such as DHL, and UPS) to ship products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. In the example of shippers, we provide them some personally identifiable information such as your name, shipping address, email, and phone number.
(ii) Similarly, to help you buy products and provide customer service to you, we must provide your credit card number to financial-services corporations such as credit-card processors and issuers. When we submit your credit card number for authorization, we use state-of-the-art data encryption to protect your information. (More on this below in the Data Security section.)
(iii) We may be required to disclose such information in response to requests from law-enforcement officials conducting investigations, subpoenas, a court order, or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms of Use or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use our Site for illegal reasons or to commit fraud.
(iv) We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business. However, it is possible that we might acquire or merge with or be acquired by another company or that we might dispose of some or all of our assets. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to the Privacy Notice in effect.
(v) We may share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.
DATA SECURITY
This Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through this Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit our Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.
While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.
OPT OUT/CORRECTIONS
Upon your request, we will (a) correct or update your personal information; (b) stop sending emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests at the customer information section, or by telephoning, or emailing your request to InTheOutlet's Customer Support department at sales@intheoutlet.com Please do not email your credit card number or other sensitive information.
OFFLINE COLLECTION, USE & DISCLOSURE OF INFORMATION
As you might expect from InTheOutlet.com, the majority of information that we collect is obtained through our Site, and this Privacy Policy applies only to that online collection of personal information. We also try to protect the privacy of you personal information that is collected offline. For example, customers may call us to place an order or to ask questions. During the call, we will ask only for the personal information we need in order to place the order or to answer the question. When we need to store information (such as order information), we will enter it into our database through SSL encryption (See the Data Security section above for more information). There are other ways we could learn of personal information offline (for example, we suppose someone could send us a letter including some return address information), and this Policy does not discuss or try to predict all of those methods or uses. As mentioned, we primarily sell merchandise, not information, and we will try to treat offline collection, uses, and disclosures consistently with our relevant online practices.
UPDATES TO THIS POLICY
If we change or update this Privacy Notice, we will post changes and updates on this Site so that you will always be aware of what information we collect, use, and disclose. We encourage you to review this Privacy Notice from time to time so you will know if the Privacy Notice has been changed or updated. If you have any questions about the Privacy Notice, please contact us at 1-989-785-0909.
Welcome to the website (the “Site”) of InThe Outlet Limited. (“InTheOutlet.com”). InTheOutlet.com provides its services to you subject to the notices, terms, and conditions set forth in this agreement (the “Agreement”). In addition, when you use any InTheOutlet.com service (e.g., Customer Reviews), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such services, and they are incorporated into this Agreement by this reference. InTheOutlet.com reserves the right to change this Site and these terms and conditions at any time.
Accessing, browsing, or otherwise using the site indicates your agreement to all the terms and conditions in this agreement, so please read this agreement carefully before proceeding.
Use of Site
Reviews and Comments
Copyright
All text, graphics, photographs or other images, button icons, audio clips, logos, slogans, trade names or word software and other contents on the website of InTheOutlet.com (collectively, "Content"), belongs exclusively to InTheOutlet.com or its appropriate content suppliers. You may not use, reproduce, copy, modify, transmit, display, publish, sell, license, publicly perform, distribute or commercially exploit any of the Content or otherwise dispose of any of the Content in a way not permitted by InTheOutlet.com, without InTheOutlet.com's express prior written consent. The use of data mining, robots, or similar data gathering and extraction tools on InTheOutlet.com as well as the use of InTheOutlet.com trademarks or service marks in meta-tags is strictly prohibited. You may view and use the Content only for your personal information and for shopping and ordering on the Site and for no other purpose. The collection, arrangement, and assembly of all content on this Site (the "Compilation") belong exclusively to InTheOutlet.com. You may not use InTheOutlet.com's Content or Compilation in any manner that disparages or discredits InTheOutlet.com or in any way that is likely to cause confusion or violation of any applicable laws or regulations. All software used on this Site (the "Software") is the property of InTheOutlet.com and/or its Software suppliers. The Content, the Compilation and the Software are all protected under state, national and international copyright laws. All rights not expressly granted are reserved by InTheOutlet.com. Violators will be prosecuted to the full extent of the law.
Termination and Effect of Termination
In addition to any other legal or equitable remedies, InTheOutlet.com may, without prior notice to you, immediately terminate the Agreement or revoke any or all of your rights granted under this Agreement. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and InTheOutlet.com shall, in addition to any other legal or equitable remedies, immediately revoke all password(s), and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this Agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination.
Disclaimer and Limitation of Liability
Except as otherwise provided in the standard terms of sale that govern the same of each product on this site, this site, the products offered for sale on it and the transactions conducted through it are provided by InTheOutlet.com on an "as is" basis. InTheOutlet.com makes no prepresntations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site except as provided here to the full extent permissible by applicable law, InTheOutlet.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, noninfringement, title, quiet enjoyment, data accuracy, and system integration. This site may include inaccuracies, mistakes or typographical errors. InTheOutlet.com does not warrant that the content will be uninterrupted or error free. To the maximum extent permitted by law, InTheOutlet.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, indirect, incidental, punitive, exemplary, special, or consequential damages. To the maximum extent permitted by applicable law, InTheOutlet.com's total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the aggregate the amount of fees actually paid by you to InTheOutlet.com during the month immediately preceding the act allegedly giving rise to InTheOutlet.com's liability.
Order Acceptance
Please note that the price quoted for each item on the Site should be regarded as an invitation for offer and should not be regarded as an offer. Your order is an offer for purchase, which will be accepted when InTheOutlet.com confirms your order. There may be certain orders that we are unable to accept and must cancel. InTheOutlet.com reserves the right, at its sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We may contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
Typographical Errors
While InTheOutlet.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. InTheOutlet.com cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, InTheOutlet.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is priced incorrectly, InTheOutlet.com may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
Pricing in Different Currencies
Pricing of products sold by InTheOutlet.com is based upon figures calculated in U.S. Dollars (US$). Prices displayed in other currencies are converted from U.S. Dollars according to the most up to date conversion rates. Due to fluctuating currency values, prices displayed in non-U.S. denominations of currency on the Site, other than on the individual product page, may not be the most current. Areas of the Site where non-U.S. denominations of currency might be inaccurate include, but are not limited to, promotional banners, promotional pages, and information on product category pages. The price displayed on an individual product page, regardless of currency denomination, is the current price you are liable to pay to InTheOutlet.com, excluding shipping.
Arbitration
Where the parties fail to settle dispute within 30 days after such dispute occurs, they agree to submit such a dispute to Hong Kong International Arbitration Center (the “HKIAC”) for arbitration which shall be conducted in accordance with the HKIAC arbitration rules in effect at the time of applying for arbitration. The arbitral awards are final and binding upon both parties.
Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that InTheOutlet.com is not responsible for the operation of or content located on or through any such site.
Remedies
You agree that InTheOutlet.com's remedy at law for any actual or threatened breach of this Agreement would be inadequate and that InTheOutlet.com shall be entitled to specific performance or injunctive relief, or both, in addition to any damages that InTheOutlet.com may be legally entitled to recover, together with reasonable expenses of any form of dispute resolution, including, without limitation, attorneys' fees.
No right or remedy of InTheOutlet.com shall be exclusive of any other, whether at law or in equity, including, without limitation, damages injunctive relief, attorneys' fees and expenses.
No instance of waiver by InTheOutlet.com of its rights or remedies under these terms and conditions shall imply any obligation to grant any similar, future, or other waiver.
