FAQs
· Does InTheOutlet Have Representatives in My Country?
· Can An Order Be Made Without Using The Website?
· What If I Am Making A Large / Bulk Order?
· What Is The MOQ Of InTheOutlet?
· Is There A Catalog / Pricelist Available?
· Can I Cancell An Order Placed Wrongly?
· What Is The Meaning Of Drop-ship?
· What is Warranty / Returns Policy For Drop-Shippers?
· What If You Want To Order A Lot More? Can InTheOutlet Give Me A Good Quotation?
· Can I Get Any Special Discount For My Order?
· What Does My Order Status Mean?
If you have any doubts about importing from
InTheOutlet is a wholesaler, based in the city of Hongkong, and Guangzhou in Mainland China. Goods are shipped worldwide by air freight and couriers such as EMS, DHL and UPS.
What makes InTheOutlet different from other Chinese suppliers?
-Unlike most Chinese export companies, there is no minimum order restriction. You can buy products in any order quantity - even 1 piece samples - from a wide selection of the latest released products. So you can test products and find out about the details of importing from InTheOutlet before you're committed to any large orders;
-You can pay by credit card through Paypal, which offers total buyer protection and avoids having to share any of your financial information;
-Dropshippers can send single items directly from InTheOutlet to their customers.
-All the products you buy from InTheOutlet are covered by a half month guarantee, and are carefully inspected for quality before packing - which is one additional level of QA over and above what is done in the factory;
-You're supported by friendly English speaking staff before and after placing an order, and you can get full product information and support even before purchasing;
-Your goods are packed carefully, and the packages are correctly labeled and accompanied by all the paperwork that's needed for smooth clearance through your country's Customs.
Why you can trust InTheOutlet:
-When you pay for orders on InTheOutlet you do not need to share any of your confidential financial details with InTheOutlet and you're protected by Paypal's money back guarantee:
- InTheOutlet Wholesale Ltd is an officially registered company in Hong Kong;
-The InTheOutlet website is certified "Hacker Safe" by Scanalert and is also verified by ValidatedSite.
Does InTheOutlet Have Representatives in My Country?
No. There are no InTheOutlet overseas offices or sole-suppliers.
InTheOutlet is an online wholesale shop based in China.
We do not operate any stores, and anyone can register to wholesale from us, and then resell it freely in their own country (depending on local regulations).
Can An Order Be Made Without Using The Website?
We prefer our customers to order through our website. You can place orders directly for the products you like. However, if you want to order in other ways, or have questions about ordering, please contact our customer service representatives by live chat or call us at: 1-989-785-0909 (US)
What If I Am Making A Large / Bulk Order
We will provide you with personal customer service for large volume wholesale orders and discuss the shipping options fully.
For large volume order quotation,our VIP Customer Manager wish to serve you:
MSN:
sales@intheoutlet.com (eva)
Email:
sales@intheoutlet.com (Sales Department)
What Is The MOQ Of InTheOutlet?
InTheOutlet has no minimum order quantity, and we can ship single item as samples or large quantity orders worldwide.
Is There A Catalog / Pricelist Available?
Due to the dynamic nature of our product line as well as well as our effort to provide lowest price to our customer, compiling a catalog would not be very fruitful.
Our website contains all the information we have on our products. If you have any specific question, we welcome you to contact our customer service representatives.
Can I Cancell An Order Placed Wrongly?
1- CANCELLATION BEFORE PAYMENT
If you have not paid for your order, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents and save the invoice for later reference.
We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we're not processing your order.
You are under no obligation to follow through and pay for an order just because you checked out your cart online. If you want to do test orders to save certain invoices for later you are welcome to do this.
If your order is more than a week old please note you may not be able to "reactivate" it by sending payment, because the prices of the items may have changed as well as the shipping rates and the currency conversions. You may need to repeat the order with a new cart.
2. - WITHDRAWING AN ORDER AFTER PAYMENT
If you have placed an order and you HAVE PAID, and you want to CANCEL, please contact us as soon as possible.
If you are uncertain about something on your order and you think you want to change it, please contact us and put the order on hold while you decide. This will stop the packing process so you still have a chance to make changes.
If the goods have already been delivered we cannot cancel or change the order.
If you want to cancel an order because you are ADDING further products, but not cancelling the previous items, that can usually be processed without any extra fees - please contact us.
If the order is in an early processing stage you may be able to change your mind and cancel the total order.You can ask for an refund or keep your payment as a credit.
What Is The Meaning Of Drop-ship?
Drop-ship is common among the Electronics retailing business. Drop-ship means a reseller instruct their wholesale counterpart, which may be located in a duty free zone, to ship out orders according to the reseller and delivering directly to their customers in a as and when basis. The reseller does not actually take the job of stocking, packaging and shipping.
Wholesale on the other hand means buying products in bulks and get a discount from it, then retailing it one at a time to make a profit. This is the conventional way of retail business.
With the internet kicking in around the world, drop-shipping does make sense after all. Most drop ship services only exist hand in hand with the internet so no one will know that you don’t keep an inventory on-hand. You won't be able to sell products with your conventional store front without products, right?
What is Warranty / Returns Policy For Drop-Shippers?
I am a drop ship seller - what do I do if my customer has a problem with a InTheOutlet product that I sold to him?
All of our products are covered by a half month warranty, for refund, replace and repair.
If you are drop-shipping, any product returns (and all the communications) will have to be handled through you, because you are InTheOutlet’s customer. In fact it is probably in your interests for the customer not to know about InTheOutlet and deal directly with you, for reasons of safeguarding your business.
In practice, it is possible for you to discuss any return issue with us, and provide our return code and address to your customer. Then they can post a faulty item back to us in China and we can ship the replacement directly to them, without you having to handle any products. Obviously this is the most suitable solution when your customers are in different countries.
In terms of customer support and technical support for devices, the responsibility rests with the vendor, i.e. YOU if you are drop-shipping. We will of course provide as much help to you as we can, and with technical questions it may simply be a matter of relaying our information to your customers.
What If You Want To Order A
Of course, we can get you better prices for large volume orders.
If you are interested in a quote for a large quantity of items, please contact us with the following details:
- The products you want
- The exact desired order quantity
- Your desired time frame
- Any special packing instructions, e.g. bulk packing without product boxes
With this information we will get back to you with a quotation.
You can also contact with our online salesman easily.
Can I Get Any Special Discount For My Order?
Yeah,You can contact our online salesman,Depending on the amount of your order,they may offer you some special coupon.
We also offer limited time sale,please contact with our online salesman for detailed information.
It is easy,after you placed an order,please log in your account using your email address:
http://www.intheoutlet.com/index.php/customer/account/login/
In your InTheOutlet account,you can see all the orders you made including full information:shipping address,shipping method,payment information,also items ordered.You can also print an invoice by yourself.
When the status of your order is updated,It will also show in your account.The tracking number will be submitted to your account after we ship out your package.You should also receive a email from InTheOutlet including tracking number and links. You can also do some account setting or manage your address book.
What Does My Order Status Mean?
InTheOutlet Order Status
Here are all the different order status, and you will find the explanations below:
Pending
Payment Received
Payment Confirmed
Payment Reviewing
Processing
Packaging
Shipped
Complete
Void
Contacting Customer
Order Tracing
Cancelled
Refunded
Repackaging
Returned
Repaired
Replaced
Return-refunded
Every time you checkout an order at InTheOutlet.com, an order number is created for you.
If you decide not to pay for an order you've checked out, you don't need to do anything - it will just automatically expire later.
MEANING OF ORDER STATUS:
Pending
This means that you have placed an order successfully,but we still have not received your payment.(you may have paid your order by western union or bank transfer,but it will take some time to confirm your payment and update status.Generally we can confirm western union payment in 24 hrs in working days;If you pay by bank transfer,It will be a little slower,normally it will take about 4-7 days to transfer money to our bank account.)
Payment Received
This means we have received your payment.Your order will be handled according to our standard procedure.
Payment Confirmed
If you pay your order by Paypal,It means that we have verified your payment.If you pay by western union or
bank transfer,it means that the payment information you offered is all matched,we already get the money.
Payment Reviewing
This means there is some problems with your payment,Our cusotmer Service staff will contact you for details .
You can also email them to:sales@intheoutlet.com to quicken the verification.
Processing
This means we are processing your order.We are gathering all the products you ordered together and check the quality,making sure they function well.
Packaging
We are packing all the products properly,also will follow your instructions to label tha package or add in customized invoice in package.
shipped
This means we have sent out your order.You will receive an email from InTheOutlet including tracking number and links.You can also log in your account to check it.
Complete
This means your order was delivered sucessfully,we will stop tracing this order.If there is any after sale issues,please contact our customer service representative for further action.
Contacting Customer
When we handle your order,there may be some unexpected issues,e.g.you ordered a piece of jersey but forgot to tell us which size you want.If you find your order is in such status,please check your email or phone,we may had contacted you but failed.We also suggest you to contact to submit a ticket, it's easy to solve your problem.
Void
The order in this status will be irremediable and useless.The most possibility is that you asked us to cancell an unpaid order.
Other status do not mean too much for customers.basically they mainly help us to deal with after sale issues and financial statistic.
